The Legal Right to Leave a Bad Yelp Review

https://www.npr.org/player/embed/505852927/506076767

A consumer ordered from an online retailer, had a bad experience, and went to post a negative review about his experience on an online business review site. A few years later he received an email from the company demanding that he remove the review due to a ‘non-disparagement’ clause. The consumers refused, were fined, refused to pay the fine and sought legal aid to finally win against the company.

Good for the Palmers! This is definitely a win for consumers in this electronic world. Now reviews may really mean something. I think it’s mean that the company wanted to charge a fine and ultimately bully the consumers. Why aren’t practices like this illegal?

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