A consumer ordered from an online retailer, had a bad experience, and went to post a negative review about his experience on an online business review site. A few years later he received an email from the company demanding that he remove the review due to a ‘non-disparagement’ clause. The consumers refused, were fined, refused to pay the fine and sought legal aid to finally win against the company.
Good for the Palmers! This is definitely a win for consumers in this electronic world. Now reviews may really mean something. I think it’s mean that the company wanted to charge a fine and ultimately bully the consumers. Why aren’t practices like this illegal?